Need to reach a guest about their upcoming stay? OnSeason lets you send messages directly from their profile — delivered straight to their email.

#### **Sending a Message**

- **Find the guest —** Go to Bookings \> Guests and find the guest you want to message. Use the search bar to look them up by name or email.

- **Open their profile —** Click on the guest to open their profile panel.

- **Click Send Message —** Click the "Send Message" button to open the message composer.

- **Write your message —** Enter a subject line (up to 255 characters) and write your message content.

- **Send —** Click "Send" — the message is delivered to the guest's email address.

Messages are sent as emails to the guest's registered email address. Guests reply directly to their email — not through the OnSeason platform.

#### **Message History**

All messages you and your team send to a guest are saved in their profile under the Messages section. Each message shows:

- **Sender name —** who on your team sent it

#### **Subject line and a content preview**

- **Timestamp —** when the message was sent

- **Delivery status —** sent or pending

This history helps your team stay aligned on guest communications. Everyone with access can see what's already been communicated.

Viewers cannot send messages. You need at least a Member role in the workspace to message guests. See Understanding Roles & Permissions for details.

#### **Tips for Guest Communication**

- **Keep messages professional and concise —** guests appreciate clear, relevant communication

- **Include booking details for context —** mention the reservation code (e.g., ON-XXXXXX) and dates so the guest knows which stay you're referring to

- **Use messages for practical information —** check-in instructions, special requests, local recommendations, or pre-arrival details work well

- **Coordinate with your team —** check the message history before reaching out to avoid sending duplicate or conflicting information