Time to Explore, Safety When Things Go Wrong

OnSeason gives you a generous free trial to evaluate the platform and handles payment issues gracefully so you never lose your data.

#### **7-Day Free Trial**

Every new workspace starts with a 7-day free trial when you subscribe. During the trial, you get full access to everything:

#### **Your booking engine is live and accepts bookings**

* **All dashboard features work —** team management, financials, guest messaging

You can connect your PMS, set up Stripe, and configure your booking site.

No charges during the trial. You only pay when the 7 days are up.

You need to enter a payment method when starting your trial, but you won't be charged until the 7 days are up. Cancel anytime during the trial to avoid charges.

#### **What Happens When Your Trial Ends**

If you don't cancel: Your subscription automatically converts to a paid plan at €49/month. Your booking engine continues working without interruption.

If you cancel during the trial: You won't be charged. Your workspace remains accessible — you can still log in and view your data — but your booking engine stops accepting new bookings.

Your data, listings, and settings are always preserved. Nothing is ever deleted because your trial ended.

#### **Trial Expiration Warning**

You'll receive a notification 3 days before your trial ends. This gives you time to: review your setup and make sure everything is ready, confirm your payment method is up to date, and decide whether to continue with a paid subscription.

Don't forget! If you want to keep accepting bookings, make sure your payment method is up to date before the trial ends. You can check this anytime on the billing page.

#### **Past-Due Grace Period**

If a payment fails after you're subscribed — for example, your card expired or was declined — your subscription enters a "past due" state.You have 7 days to resolve the payment issue. Everything keeps working during the grace period — your booking engine stays live, guests can still book

You'll be notified about the failed payment, with a reminder 3 days before the grace period expires

Stripe retries the payment automatically during this time.

#### **What Happens If the Grace Period Expires**

If payment isn't resolved within 7 days, your workspace is suspended — the booking engine stops accepting new bookings. Existing bookings are preserved and visible in your dashboard.

**Your data is NOT deleted —** listings, guests, financial records, team members — all intact

To restore your workspace, simply update your payment method. Access is restored immediately once payment succeeds.

To avoid service interruption, keep your payment method up to date. You can update your card anytime via "Manage billing" on the billing page.

#### **Subscription Lifecycle**

Here's the complete flow from trial to active subscription: Free Trial (7 days) → Active (paid) → Past Due (7-day grace) → Suspended, with the option to update your payment method at any point to return to Active.

**Free Trial →** Full access, no charge

**Active →** Paid subscription, everything works

**Past Due →** Payment failed, 7 days to fix, everything still works

**Suspended →** Grace period expired, booking engine paused, data preserved

You can resubscribe at any time after cancellation or suspension. All your workspace data — listings, bookings, guests, financial records — is always preserved.