#### **Your Monthly Invoice**

OnSeason invoices are generated monthly by Stripe. Each invoice includes your Staycy AI subscription, any metered property usage, and applicable taxes.

#### **Invoice Line Items**

#### Here's what you'll typically see on your invoice:

* **Staycy AI subscription —** The fixed €49/month fee

* **Metered property usage —** If you had more than 10 active properties during the billing period, this line shows the additional properties billed at €3/property (11–100) or €1/property (beyond 100). Only appears if you exceed 10 properties.

* **Tax —** Applicable VAT or sales tax based on your billing address.

#### **Example Invoice Breakdown**

Here's what an invoice might look like for a Property Manager with 15 properties:

* **Staycy AI Subscription:** €49.00

* **Metered usage: 5 additional properties (×€3):** €15.00

* **Subtotal:** €64.00

* **VAT (if applicable):** varies

Metered property usage is calculated based on the peak number of active self-owned properties above 10 during your billing period. If you had 15 properties at any point, you'd be billed for 5 additional properties — even if you reduced your count before the period ended.

### **Viewing Your Invoices**

#### You can access your invoice history in two ways:

* **Finance & Billing —** Click your profile icon and select Finance & Billing, then open the Receipts tab to see past invoices with dates, amounts, and payment status.

* **Stripe billing portal —** Click "Manage billing" on the billing page to open Stripe's portal, where you can view all invoices and download them as PDF.

Each invoice shows: invoice date and billing period, amount charged, and payment status (paid, pending, or failed).

### **Payment Failures**

If a payment fails — for example, because your card expired or was declined — here's what happens:

1. Stripe retries automatically over the next several days using smart retry logic

2. You'll receive email notifications alerting you to the failed payment

3. Update your payment method via the Stripe billing portal (click "Manage billing" on the billing page)

If the payment isn't resolved within the grace period, your workspace may be suspended. See Trial & Grace Periods for full details on what happens and how to restore access.