Your Billing Page
All subscription management happens from the billing page in your dashboard. To get there, click your profile icon in the top-right corner, select Finance & Billing, then open the Billing tab. From here, you can subscribe, view your plan and update payment methods.
Only workspace Owners can manage subscriptions and billing. Admins, Members, and Viewers can view the billing page but cannot make changes.
Subscribing
Navigate to the billing page — Open your billing page from the dashboard. You'll see your current plan status and available options.
Start checkout — In the Staycy AI section, click "Subscribe" to begin. You'll be taken to Stripe's secure checkout page.
Enter payment details — Provide your credit or debit card information. Stripe handles all payment processing securely.
Confirmation — Once payment succeeds, your subscription is active immediately (after your 7-day free trial). Your booking engine is ready to accept guests.
Managing Your Payment Method
Your payment details are stored securely by Stripe — OnSeason never sees or stores your full card number.
To update your card or billing details, click "Manage billing" on the billing page. This opens the Stripe billing portal where you can: update your credit or debit card and change your billing address.
Cancelling Your Subscription
If you need to cancel, click "Cancel subscription" on the billing page. Your subscription remains active until the end of the current billing period — you won't lose access immediately.
When your subscription ends: your booking engine stops accepting new bookings, but existing bookings are not affected. Your data and configuration remain intact. You can resubscribe at any time to restore full access.
What is NOT affected by cancellation:
Your workspace — you can still log in and access the dashboard
Your team members — all memberships stay intact
Your listings, guests, and booking history — everything is preserved
Your financial records and exports — fully accessible
Resubscribing
Changed your mind? Getting back is easy:
Before your billing period ends: Click "Resubscribe" to continue without any interruption.
After your subscription expires: You'll go through a new checkout. All your data is intact — resubscribing restores full access immediately.