Need to reach a guest about their upcoming stay? OnSeason lets you send messages directly from their profile — delivered straight to their email.
Sending a Message
Find the guest — Go to Bookings > Guests and find the guest you want to message. Use the search bar to look them up by name or email.
Open their profile — Click on the guest to open their profile panel.
Click Send Message — Click the "Send Message" button to open the message composer.
Write your message — Enter a subject line (up to 255 characters) and write your message content.
Send — Click "Send" — the message is delivered to the guest's email address.
Messages are sent as emails to the guest's registered email address. Guests reply directly to their email — not through the OnSeason platform.
Message History
All messages you and your team send to a guest are saved in their profile under the Messages section. Each message shows:
- Sender name — who on your team sent it
Subject line and a content preview
Timestamp — when the message was sent
Delivery status — sent or pending
This history helps your team stay aligned on guest communications. Everyone with access can see what's already been communicated.
Viewers cannot send messages. You need at least a Member role in the workspace to message guests. See Understanding Roles & Permissions for details.
Tips for Guest Communication
Keep messages professional and concise — guests appreciate clear, relevant communication
Include booking details for context — mention the reservation code (e.g., ON-XXXXXX) and dates so the guest knows which stay you're referring to
Use messages for practical information — check-in instructions, special requests, local recommendations, or pre-arrival details work well
Coordinate with your team — check the message history before reaching out to avoid sending duplicate or conflicting information