Plans & Billing

OnSeason Pricing Explained

Simple Pricing That Grows With You OnSeason uses a straightforward subscription model — one plan that scales with your business. No hidden fees, no complicated tiers. Your Subscription The base plan costs €49/month and includes everything you need to run your direct booking business: - Full dashboard with booking management, guest profiles, and financials - Unlimited workspaces - Custom domain publishing - 100 AI website changes each month - Priority support - Blog with a CMS - Up to 10 properties included - PMS property sync - Access to OnSeason Distribution Your base subscription covers unlimited bookings, unlimited team members, and full access to all platform features. You only pay more as your property portfolio grows. Metered Billing Your first 10 properties are included in the base subscription. If you manage more, properties 11–100 are billed at €3 per property per month, and properties beyond 100 at €1 per property per month, calculated in arrears. Here's how it works: 1. OnSeason counts your active self-owned properties (synced from your PMS) 2. At the end of each billing period, any properties above 10 are added to your next invoice 3. The count is based on the peak number of active properties during the period 4. Network properties (imported from the OnSeason Network) don't count toward your metered billing. Only properties synced from your PMS are counted. Free Trial Every new workspace starts with a 7-day free trial when you subscribe. You get full access to all features — no restrictions. See Trial & Grace Periods for details on what happens when your trial ends. Start with a free account You can start with a free Staycy / OnSeason account. The free account gives you a set number of prompts and messages so you can begin creating your website before upgrading.

Managing Your Subscription

Your Billing Page All subscription management happens from the billing page in your dashboard. To get there, click your profile icon in the top-right corner, select Finance & Billing, then open the Billing tab. From here, you can subscribe, view your plan and update payment methods. Only workspace Owners can manage subscriptions and billing. Admins, Members, and Viewers can view the billing page but cannot make changes. Subscribing - Navigate to the billing page — Open your billing page from the dashboard. You'll see your current plan status and available options. - Start checkout — In the Staycy AI section, click "Subscribe" to begin. You'll be taken to Stripe's secure checkout page. - Enter payment details — Provide your credit or debit card information. Stripe handles all payment processing securely. - Confirmation — Once payment succeeds, your subscription is active immediately (after your 7-day free trial). Your booking engine is ready to accept guests. See the interactive walkthrough. Managing Your Payment Method Your payment details are stored securely by Stripe — OnSeason never sees or stores your full card number. To update your card or billing details, click "Manage billing" on the billing page. This opens the Stripe billing portal where you can: update your credit or debit card and change your billing address. https://app.guideflow.com/embed/gkyzwm5b4r Cancelling Your Subscription If you need to cancel, click "Cancel subscription" on the billing page. Your subscription remains active until the end of the current billing period — you won't lose access immediately. When your subscription ends: your booking engine stops accepting new bookings, but existing bookings are not affected. Your data and configuration remain intact. You can resubscribe at any time to restore full access. What is NOT affected by cancellation: - Your workspace — you can still log in and access the dashboard - Your team members — all memberships stay intact - Your listings, guests, and booking history — everything is preserved - Your financial records and exports — fully accessible Resubscribing Changed your mind? Getting back is easy: Before your billing period ends: Click "Resubscribe" to continue without any interruption. After your subscription expires: You'll go through a new checkout. All your data is intact — resubscribing restores full access immediately.

Understanding Your Invoice

Your Monthly Invoice OnSeason invoices are generated monthly by Stripe. Each invoice includes your Staycy AI subscription, any metered property usage, and applicable taxes. Invoice Line Items Here's what you'll typically see on your invoice: - Staycy AI subscription — The fixed €49/month fee - Metered property usage — If you had more than 10 active properties during the billing period, this line shows the additional properties billed at €3/property (11–100) or €1/property (beyond 100). Only appears if you exceed 10 properties. - Tax — Applicable VAT or sales tax based on your billing address. Example Invoice Breakdown Here's what an invoice might look like for a Property Manager with 15 properties: - Staycy AI Subscription: €49.00 - Metered usage: 5 additional properties (×€3): €15.00 - Subtotal: €64.00 - VAT (if applicable): varies Metered property usage is calculated based on the peak number of active self-owned properties above 10 during your billing period. If you had 15 properties at any point, you'd be billed for 5 additional properties — even if you reduced your count before the period ended. Viewing Your Invoices You can access your invoice history in two ways: - Finance & Billing — Click your profile icon and select Finance & Billing, then open the Receipts tab to see past invoices with dates, amounts, and payment status. - Stripe billing portal — Click "Manage billing" on the billing page to open Stripe's portal, where you can view all invoices and download them as PDF. Each invoice shows: invoice date and billing period, amount charged, and payment status (paid, pending, or failed). Payment Failures If a payment fails — for example, because your card expired or was declined — here's what happens: 1. Stripe retries automatically over the next several days using smart retry logic 2. You'll receive email notifications alerting you to the failed payment 3. Update your payment method via the Stripe billing portal (click "Manage billing" on the billing page) If the payment isn't resolved within the grace period, your workspace may be suspended. See Trial & Grace Periods for full details on what happens and how to restore access.

Trial & Grace Periods

Time to Explore, Safety When Things Go Wrong OnSeason gives you a generous free trial to evaluate the platform and handles payment issues gracefully so you never lose your data. 7-Day Free Trial Every new workspace starts with a 7-day free trial when you subscribe. During the trial, you get full access to everything: Your booking engine is live and accepts bookings - All dashboard features work — team management, financials, guest messaging You can connect your PMS, set up Stripe, and configure your booking site. No charges during the trial. You only pay when the 7 days are up. You need to enter a payment method when starting your trial, but you won't be charged until the 7 days are up. Cancel anytime during the trial to avoid charges. What Happens When Your Trial Ends If you don't cancel: Your subscription automatically converts to a paid plan at €49/month. Your booking engine continues working without interruption. If you cancel during the trial: You won't be charged. Your workspace remains accessible — you can still log in and view your data — but your booking engine stops accepting new bookings. Your data, listings, and settings are always preserved. Nothing is ever deleted because your trial ended. Trial Expiration Warning You'll receive a notification 3 days before your trial ends. This gives you time to: review your setup and make sure everything is ready, confirm your payment method is up to date, and decide whether to continue with a paid subscription. Don't forget! If you want to keep accepting bookings, make sure your payment method is up to date before the trial ends. You can check this anytime on the billing page. Past-Due Grace Period If a payment fails after you're subscribed — for example, your card expired or was declined — your subscription enters a "past due" state.You have 7 days to resolve the payment issue. Everything keeps working during the grace period — your booking engine stays live, guests can still book You'll be notified about the failed payment, with a reminder 3 days before the grace period expires Stripe retries the payment automatically during this time. What Happens If the Grace Period Expires If payment isn't resolved within 7 days, your workspace is suspended — the booking engine stops accepting new bookings. Existing bookings are preserved and visible in your dashboard. Your data is NOT deleted — listings, guests, financial records, team members — all intact To restore your workspace, simply update your payment method. Access is restored immediately once payment succeeds. To avoid service interruption, keep your payment method up to date. You can update your card anytime via "Manage billing" on the billing page. Subscription Lifecycle Here's the complete flow from trial to active subscription: Free Trial (7 days) → Active (paid) → Past Due (7-day grace) → Suspended, with the option to update your payment method at any point to return to Active. Free Trial → Full access, no charge Active → Paid subscription, everything works Past Due → Payment failed, 7 days to fix, everything still works Suspended → Grace period expired, booking engine paused, data preserved You can resubscribe at any time after cancellation or suspension. All your workspace data — listings, bookings, guests, financial records — is always preserved.