Languages, Currencies & Site Policies

Languages & Currencies

Add languages to your website Website languages are handled in the Staycy builder. You can ask Staycy to create or update website content in different languages. Example prompts - Add Spanish as a website language. - Translate the website into Portuguese and keep the tone warm and premium. - Create English and French versions of the website. Edit translated content with prompts Use prompts to adjust translated content. Tell Staycy which language and which page or section you want to change. Examples - Make the Spanish homepage sound more natural for guests from Spain. - Shorten the Portuguese FAQ answers. - Update the German listing page copy to sound more premium. - Replace this sentence “EXISTING COPY” with this one “NEW TEXT” Currencies Currencies are set at Website > Booking settings. Choose the default currency for your website — this is the currency used for your prices and payments. By default, guests can also choose from a list of other currencies in the booking experience. These additional currencies are for display only, so guests can view prices in a currency that is familiar to them. The actual payment is still processed in your website’s main currency. If a guest pays with a card or bank account in another currency, their bank or card provider handles the conversion based on their own exchange rate and fees. Pricing information still comes from your PMS. Currency settings control how prices are displayed on your website and booking pages; they do not change the original pricing data in your PMS.

Booking Settings

Set your default currency and the contact details guests see on your booking site Currency Go to Website > Booking settings. Choose your default currency from the dropdown and click Save currency. This is the currency used for pricing and payments on your booking site. Contact Information On the same page, add a Contact Email and Contact Phone number so guests can reach you with questions before or after booking. Click Save contact info to apply. Both fields are optional — if left blank, no contact information is shown to guests.

Set your cancellation policy

You can set your cancellation policy from the Bookings section in the OnSeason dashboard. This policy is used for your booking site and helps guests understand the cancellation rules before they book. Open cancellation policy settings 1. Go to app.onseason.ai. 2. Sign in to your OnSeason account. 3. In the left sidebar, click Bookings. 4. At the top of the page, click Policies. 5. Find the Cancellation Policy section. Choose a cancellation policy 1. Click the Policy Type dropdown. 2. Select the cancellation policy you want to use. 3. Click Save policy. You can choose from: - Flexible — Full refund up to 24 hours before check-in - Moderate — Full refund up to 5 days before check-in - Strict — Full refund up to 14 days before check-in, 50% refund up to 7 days before check-in - Custom — Use your own cancellation policy Your selected policy will be saved for your booking site.